How To Fix Netflix Not Working On Samsung Smart TV in Germany (2023)

If you are experiencing problems with Netflix not working on Samsung Smart TV in Germany, don’t worry. We are here to assist you.

Your Samsung smart TV won’t open your Netflix channel. It may also freeze after working for a while after loading. The TV doesn’t load in such cases and shows a blue or black screen. It is also possible that if you are using a VPN, your VPN might not be functioning properly, which can cause streaming issues. That’s why you may need the best VPN for Samsung Smart TV in Germany.

Our experts have tested the most common and popular fixes below for Netflix not working on Samsung Smart TV in Germany.

Why Netflix not working on Samsung Smart TV in Germany?

Many people have reported that Netflix is not working on Samsung TV in Germany. This can be very frustrating and irritating. Here are some reasons of Netflix not working on Samsung Smart TV in Germany:

Network Connection Issues: If you have any issues with your home wifi connection, it could cause streaming problems for Netflix on your Samsung smart TV.

Software Bugs or Incorrect Settings: It is possible that the software installed in the TV has some bugs, or there may be incorrect settings. Such issues can cause Netflix not to work properly on Samsung TVs in Germany.

VPN Connection Issues: If you are using a VPN connection for streaming content from Netflix, it is possible that your VPN might not be working correctly. You may also face the Netflix proxy error in Germany:

Such an error may pop up if your VPN has been banned by Netflix.

You Might be Accessing It From Restricted Country: It is possible that Netflix is not available in your country. In this case, you will not be able to access the Netflix library from that country.

How to Fix Netflix Not Working On Samsung Smart TV in Germany?

Some of the common checks and solutions for resolving issues related to Netflix not working on Samsung smart TV in Germany are:

Is Netflix Down?

An outage could cause Netflix not to work on Samsung Smart TV devices in Germany. You should check Netflix services first before doing anything else, as there’s a possibility they’re down for everyone.

Netflix’s services may not be working. That’s why it’s best to check out for yourself if Netflix’s operations are down.

(Video) How to fix Netflix App Not Working on Samsung Smart TV | Netflix stopped working on Samsung Smart TV

It is possible to see if Netflix is down or up by visiting the Netflix status page. Another option is to visit a site like On this page, you can track customer reports and determine whether a site is up or not. Moreover, you can also check for any scheduled maintenance or try reconnecting Netflix on Samsung TV VPN in Germany.

Unplug your Samsung Smart TV:

You can always try the old method of unplugging your Samsung TV and plugging it back in. It may sound ridiculous, but sometimes unplugging the device can reset it and bring everything back to normal.

When you do this, make sure to unplug all the cables and adapters. This will ensure that all possible power cycles are reset. When your TV starts, plug the device back in after unplugging it for a few minutes. Then turn on Netflix from Samsung’s Smart Hub to see if it works now.

Sign out of Netflix:

Another easy method to solve the Netflix not working issue in Germany is by signing out of your Netflix account. To do this, go to the home screen of your Samsung Smart TV, select Apps, and hit the Netflix icon.

Once you are in the Netflix app, access your profile in the top right corner and select “Sign Out.” After that, sign back into your account and try streaming Netflix again.

Sign out of Netflix:

If none of the above methods worked for you, then re-installing Netflix can help solve the issue. The Netflix application can be found in the App Store on your Samsung Smart TV in Germany. Then click on the “Uninstall” button and then click on the “Install” button to get things back in order. Once installed successfully, try streaming Netflix again.

Reset your Wi-Fi router:

If your Wi-FI router is not working properly, it can cause problems while streaming Netflix on Samsung Smart TV in Germany. You will have to reset your Wi-Fi router to get rid of this issue. To reset your Wi-Fi router, find the reset button on the back of your router, press and then hold the reset button for a couple of seconds until the power light turns off and back on again. You must wait a few moments for the router to restart before re-connecting your smart TV to the network.

Check your internet speed:

Slow internet speed is one of the common reasons why you may be experiencing Netflix not working issues on Samsung Smart TV in Germany. Therefore, ensuring that your connection speed is fast enough to stream content from Netflix without any issues is necessary.

To test your connection speed, you can visit an online speed test website like and run a quick internet speed test. If the internet speed is not up to the mark, you should contact your ISP and ask them to rectify it.

Check Your Netflix Plan, Is it Active?

Another important thing to check is if your Netflix plan is active. If you forgot to renew the plan, then it could be causing Netflix not working issues. To check if your Netflix plan is active or not, go to your account page and see if there is any message regarding the renewal of your subscription.

If you find that your subscription is inactive, then renew it and try streaming Netflix again.

Netflix might be blocked:

In some regions, Netflix might be unavailable. So, if you are in such a region, try using a VPN to access the streaming services on your Samsung Smart TV in Germany. A VPN will help you bypass geographical restrictions and access Netflix without issues.


Why can’t I cast Netflix on my Samsung TV?

If you are trying to cast Netflix from your smartphone or laptop to your Samsung Smart TV, but it is not working, then the reason could be outdated firmware. To fix this issue, ensure that your Samsung Smart TV and the device from which you are casting have installed the latest firmware version.

Moreover, you should also check if your device is compatible with Samsung Smart TV in Germany for casting. If everything looks good and the problem still persists, try restarting your router and then try casting Netflix again.

Update Netflix and Samsung TV:

The most obvious reason could be outdated applications. Thus, ensuring that your Samsung Smart TV and Netflix are running the latest version available is essential.

To update Netflix, go to the home screen of your Samsung Smart TV, select Apps, and then hit the Netflix icon. Here, check if there is any new version available and if yes, then update it.

Similarly, you can also check for the latest firmware version of your Samsung Smart TV and update it to fix Netflix not casting issue.

Use VPN to Watch Netflix on Samsung TV in Germany

You might want to try using a VPN service if the Netflix not working in Germany issue persists even after trying all the above solutions. A VPN can help in bypassing any geo-restrictions that may be causing the issue with streaming content from Netflix on Samsung Smart TV.

Some tested VPNs from our experts are:

1. ExpressVPN – Best VPN: ExpressVPN is the best VPN for Netflix in Germany. Not only that ExpressVPN works well on Samsung Smart TVs in Germany as tested by our experts for streaming Netflix. It provides good speed and has multiple server locations. ExpressVPN has a network of around 3000+ servers located in 94 countries and 24 locations in the US.

ExpressVPN is available for only EUR 6.06/mo (US$ 6.67/mo) (Get 49% Off + 3 Months FREE on its 12-Month Plan) with a 30-day of money-back guarantee. Learn more about it through our ExpressVPN review Germany.

2. Surfshark – Budget-Friendly VPN: Surfshark is the most budget-friendly VPN with a low cost of EUR 2.09/mo (US$ 2.30/mo) (Get 84% + 2 Months FREE on 2-Year Plan). Despite its low cost, Surfshark has around 600 servers in the US. It also offers unlimited simultaneous connection with all its plans to access Netflix on multiple devices at the same time. We tested its services by watching Netflix using Surfshark in Germany and faced no issues. You can also set up ExpressVPN on Smart TVs in Germany easily.

Moreover, Surfshark comes with a 30-day money-back guarantee and has 24/7 customer support which makes it a great choice for streaming Netflix on Samsung Smart TV. Learn more about it through our Surfshark review Germany.

3. NordVPN – Largest Server Network: NordVPN has the largest server network with more than 5500 servers in 60 countries around the globe. NordVPN has spread its 1970 servers in the US alone. NordVPN has a special “Double VPN” feature that adds extra security layers to your existing connection. We were also successful in watching Netflix using NordVPN in Germany by setting up NordVPN on Smart TV in Germany. You can get NordVPN for only EUR 3.63/mo (US$ 3.99/mo) (Get 57% Off + 3 Months FREE on 2-Year Plan) and 30 days of the money-back guarantee. Learn more about this Samsung Smart TV VPN through our NordVPN detailed review Germany.

You can use some popular VPN services like ExpressVPN to access Netflix on your Samsung Smart TV without any issues. You can connect to the best suitable server using any of these VPNs and try streaming content from Netflix again.

Get ExpressVPN For Samsung Smart TV in Germany30-day money-back guarantee

(Video) How to change Samsung Smart TV Region/Country To install region locked apps.

FAQs – Netflix Not Working on Samsung Smart TV in Germany

How to fix Netflix sound not working on Samsung TV in Germany?

You should disable/enable the Audio Optimizer from the settings and use the PCM (more preferred) format or stereo settings if you are experiencing such a problem. If you’re using external speakers, ensure they’re connected properly and the sound is not muted. If the problem persists, reset your audio settings.

Why does Netflix app on Smart TV not work in Germany?

It could be due to various reasons like outdated applications, network connection issues, missing DNS servers, and low cache memory. You should try to update both the Netflix application and the firmware version of your Smart TV to fix this issue in Germany.

If the issue doesn’t resolve, you can also try using a VPN service to bypass any geo-restrictions that may be causing the problem with streaming content from Netflix.

Screen Mirroring to TV, Netflix video not working on Samsung TV in Germany?

If you’re using Screen Mirroring to watch Netflix content on your Samsung Smart TV in Germany, but the video is not working properly, then it could be due to low network speed. Since Screen Mirroring works over a Wi-Fi connection, you should try connecting your device with a stable and secure internet connection for better streaming quality.

As well as connecting both devices to the same Wi-Fi network, you should also enable Screen Mirroring on both.

(Video) How to fix the dark picture on Netflix on a Samsung TV?

Why would Netflix stop working on a Samsung Smart TV in Germany?

Netflix might be facing some technical issues, or there could be a problem with your Smart TV in Germany. You should check the internet connection and Netflix app installed on your Samsung Smart TV to ensure they are up-to-date. Try hard resetting both devices and then try streaming content from Netflix again.


Netflix on Samsung Smart TV is a great way to stream content from the streaming platform. But if your Netflix not working on Samsung Smart TV in Germany or you are having trouble accessing it, then you can use the solutions provided in this article. If nothing works, you can also try using a reliable VPN service like ExpressVPN, which helps bypass any geo-restrictions and provides a secure connection.

We hope this article was able to help you resolve Netflix-related issues on your Samsung Smart TV in Germany. If you have any questions, please post them below in the comment section.


Why is my Samsung smart TV not working with Netflix? ›

You can try to resolve this issue by simply turning off your Samsung TV and unplugging it. Keep the TV turned off for at least 5 minutes before starting it again. Try to load Netflix and make sure you are connected to the internet.

How do I change my Netflix country on my Samsung smart TV? ›

The country on your account can't be changed unless you move to a new one. If you have moved recently, see Moving with Netflix for details. Using a VPN to access Netflix will hide your region and only allow you to see TV shows and movies available to all regions globally.

Why is Netflix suddenly not working on my smart TV? ›

Restart your home network

Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your smart TV back on and try Netflix again.

Why is my TV not letting me use Netflix? ›

Restart your home network

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.

How do you restart Netflix? ›

Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.

How to change Netflix region and watch any country version anywhere? ›

How to change the Netflix region on your Android
  1. Install a VPN from the Google Play Store. NordVPN has a user-friendly Android app.
  2. Register an account or log in.
  3. Choose the server in a country you want to connect to.
  4. Clear cache in your phone settings.
  5. Once you open the Netflix app your region should be changed.
Jul 11, 2023

How to change your Samsung Smart TV region or country to install extra apps? ›

How to Change Region on Samsung Smart TV QLED
  1. When you reach the Terms & Conditions page, press the following buttons on your Samsung TV remote control: Mute > Volume Up > Channel Up > Mute.
  2. You should now see a list of supported countries. Select your new Smart Hub region.
Jul 6, 2023

How do I clear cache on my Samsung Smart TV? ›

To be redirected to your local support page please click here.
  1. 1 Press the Home button on your remote control and then head to Settings. ...
  2. 2 Navigate to All Settings.
  3. 3 Choose Support then Device Care.
  4. 4 Select Manage Storage.
  5. 5 Choose an app then View Details.
  6. 6 Here you can Clear Data and Clear Cache for the chosen app.

How do I clear my Netflix cache? ›

Clear the Netflix app data

Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK.

Why does Netflix keep saying we re having trouble playing this title right now? ›

This error can happen when a network issue stops your device from reaching Netflix, or if there's a problem with the TV show or movie you're trying to watch.

Why is Netflix not working on my TV but everything else is? ›

Check your internet connection. Disconnect your mobile device, TV, or computer, then reconnect. Sign out of your Netflix account and sign in again or reinstall Netflix app. Check your account settings.

How do I unblock Netflix on my smart TV? ›

How to watch Netflix on your smart TV with Android TV devices
  1. Install the Netflix app from the Google Play Store. ...
  2. Install a VPN app from the Google Play Store. ...
  3. Use the VPN app to connect to a VPN server in the US.
  4. Press the Home button on your remote to exit the VPN app while it is still running.
Dec 20, 2021

How do I reset apps on my Samsung TV? ›

Press the Home button on your remote and scroll down to Apps. Go to Settings, navigate to the app, then select Delete. (If Delete is grayed out, it's not available to delete. Select Reinstall.)

How do I clear Netflix cache on my Samsung Smart TV? ›

Many of the problems that can be caused by a cluttered cache can be resolved by clearing the app cache. To do this, go to your TV's settings and select “Apps.” From there, you can select the app that you want to clear the cache for and choose “Clear Cache.”

Why are my apps not working on my Samsung TV? ›

Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again. Software updates are released to provide bug and security fixes for your device.


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